return and exchange
Return and Exchange
Return / Exchange Conditions If you are not satisfied with the product you ordered for any reason, you can return it free of charge or request an exchange within 14 days after receiving your shipment. To complete the process, please fill out the return and exchange form located at the bottom of your invoice accompanying your order. Pack the product with its invoice containing the return and exchange form and accessories. You can send the package to us for free using one of the courier options we have agreed upon, with the shipping codes specified on the form.
If you do not have access to the return and exchange form, you can:
- Send an email to info@agletistanbul.com between 08:00 - 18:00 on weekdays.
Our Customer Service is not available on weekends.
GENERAL:
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
2. Buyers are subject to the provisions of Law No. 6502 on the Protection of the Consumer and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, within 30 days, provided that it does not exceed the legal period. If the product is not delivered within this period, buyers may terminate the contract.
4. The purchased product must be delivered complete and in accordance with the specifications specified in the order, along with any warranty certificate, user manual, or other documents.
5. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total amount must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
1. If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ends.
UNAUTHORIZED USE OF CREDIT CARD IN TRANSACTIONS:
1. After the product is delivered, if it is determined that the credit card used by the buyer for payment has been fraudulently used by unauthorized persons, and if the sold product price is not paid to the SELLER by the relevant bank or financial institution, the buyer must return the product to the SELLER within 3 days, with the shipping cost borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE SPECIFIED PERIOD DUE TO UNFORESEEN REASONS:
1. If unforeseen force majeure reasons occur for the seller and the product cannot be delivered within the specified period, the situation will be notified to the buyer. The buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed. If the buyer cancels the order; if payment was made in cash, the amount will be refunded to the buyer in cash within 14 days from the cancellation. If the payment was made by credit card and canceled, the product price will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
1. The buyer will examine the goods/services before receiving them; they will not accept damaged and defective goods/services from the cargo company. The received goods/services will be deemed undamaged and intact. The BUYER must carefully protect the product/service after delivery. If the right of withdrawal will be used, the product/service must not be used. The invoice must be returned with the product.
RIGHT OF WITHDRAWAL:
1. The BUYER; may exercise the right of withdrawal from the contract without any legal or penal liability and without stating any reason, by notifying the SELLER within 14 (fourteen) days from the delivery date of the product to the buyer or the person/organization at the address specified by the buyer.
2. CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL BY THE SELLER:
COMPANY NAME:
ADDRESS:
EMAIL:
PHONE:
FAX:
RIGHT OF WITHDRAWAL PERIOD:
1. If the buyer has purchased a service, the 14-day period starts from the date the contract was signed. In service contracts where the service has begun with the consumer's approval before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised.
2. The expenses arising from the exercise of the right of withdrawal are borne by the SELLER.
3. In order to exercise the right of withdrawal within the 14-day period, the BUYER must notify the SELLER by registered mail, fax, or email, and return the product within the framework of the "Products for Which the Right of Withdrawal Cannot Be Used" provisions specified in this contract.
Return / Exchange Conditions If you are not satisfied with the product you ordered for any reason, you can return it free of charge or request an exchange within 14 days after receiving your shipment. To complete the process, please fill out the return and exchange form located at the bottom of your invoice accompanying your order. Pack the product with its invoice containing the return and exchange form and accessories. You can send the package to us for free using one of the courier options we have agreed upon, with the shipping codes specified on the form.
If you do not have access to the return and exchange form, you can:
- Send an email to info@agletistanbul.com between 08:00 - 18:00 on weekdays.
Our Customer Service is not available on weekends.
GENERAL:
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
2. Buyers are subject to the provisions of Law No. 6502 on the Protection of the Consumer and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, within 30 days, provided that it does not exceed the legal period. If the product is not delivered within this period, buyers may terminate the contract.
4. The purchased product must be delivered complete and in accordance with the specifications specified in the order, along with any warranty certificate, user manual, or other documents.
5. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total amount must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
1. If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ends.
UNAUTHORIZED USE OF CREDIT CARD IN TRANSACTIONS:
1. After the product is delivered, if it is determined that the credit card used by the buyer for payment has been fraudulently used by unauthorized persons, and if the sold product price is not paid to the SELLER by the relevant bank or financial institution, the buyer must return the product to the SELLER within 3 days, with the shipping cost borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE SPECIFIED PERIOD DUE TO UNFORESEEN REASONS:
1. If unforeseen force majeure reasons occur for the seller and the product cannot be delivered within the specified period, the situation will be notified to the buyer. The buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed. If the buyer cancels the order; if payment was made in cash, the amount will be refunded to the buyer in cash within 14 days from the cancellation. If the payment was made by credit card and canceled, the product price will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
1. The buyer will examine the goods/services before receiving them; they will not accept damaged and defective goods/services from the cargo company. The received goods/services will be deemed undamaged and intact. The BUYER must carefully protect the product/service after delivery. If the right of withdrawal will be used, the product/service must not be used. The invoice must be returned with the product.
RIGHT OF WITHDRAWAL:
1. The BUYER; may exercise the right of withdrawal from the contract without any legal or penal liability and without stating any reason, by notifying the SELLER within 14 (fourteen) days from the delivery date of the product to the buyer or the person/organization at the address specified by the buyer.
2. CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL BY THE SELLER:
COMPANY NAME:
ADDRESS:
EMAIL:
PHONE:
FAX:
RIGHT OF WITHDRAWAL PERIOD:
1. If the buyer has purchased a service, the 14-day period starts from the date the contract was signed. In service contracts where the service has begun with the consumer's approval before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised.
2. The expenses arising from the exercise of the right of withdrawal are borne by the SELLER.
3. In order to exercise the right of withdrawal within the 14-day period, the BUYER must notify the SELLER by registered mail, fax, or email, and return the product within the framework of the "Products for Which the Right of Withdrawal Cannot Be Used" provisions specified in this contract.
